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@realcaseyrollins @Chip_Unicorn no idea. whoever does it, it’s what a stupid version of efficiency looks like, replacing human, accessible systems with much cheaper, automated, less accessible systems. it’s efficient only from the perspective of the system provider, because it shifts costs and losses to users.
@realcaseyrollins @Chip_Unicorn if you have a call line that’s only open from 11-3 when people might want to call any time (ie it’s not some live event naturally restricted to the time window, like a radio talk show), i presume it’s because the provider is trying to limit the expense of operating the line (not the literal telephone expense, but the expense of dealing with calls).
@realcaseyrollins @Chip_Unicorn what’s your explanation?
@realcaseyrollins @Chip_Unicorn as i said, i don’t care whether it’s the current president who done it. it’s the kind of “efficiency” DOGE acolytes are proposing: replace people in expensive roles with less-manned systems. we know what that looks like. we used to have 24 hour human telephone customer service at every large company in the US. now we have limited hours and infuriating automated systems. from the inside, maybe that looks like less bureaucracy. 1/
@realcaseyrollins @Chip_Unicorn for users it’s everything we mean by “bureaucracy” when we use the word as a pejorative. /fin
Not to say that you're wrong, just trying to get you to expand the scope of your thinking a little bit here.
@realcaseyrollins @Chip_Unicorn "the government seeking to limit the feedback that they receive" is precisely the kind of "efficiency" i am criticizing.
(it's not a real efficiency, taking into account all of our interests, but it's an efficiency from the perspective of the organization that is supposed to actually read and react to feedback.)