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I reported #MintMobile to the BBB, insisting on a full refund and something to be done about the phone number I lost, the number I've had for about 15 years.
This is what Mint responded with:
"Thank you so much for contacting Mint Mobile, my name is Rachel and I'll be more than happy to assist you today. We truly apologize for this bad experience you recently had. To further assist you."
Yes, I definitely get the sense I'm hearing from a thinking, feeling human, fluent in English.
Mint will refund me the $52 for their three-month contract. They offer no restitution for losing my phone number, never addressed it as an issue.
The person responding listed her job title as "Customer Resolution Team Specialist (CR.T)s". I don't predict a radiant future for Mint.